Return Policy

Returns

To make a successful return the customer needs to ship out the return within 14 days, from when the order arrived to the customer. After the 14 days we don't accept any returns. When making a return, the customer will be charged 20€ for the return label and administration fee, which will be deducted from the refund.


To make a return, browse to the bottom of this page and make a return label and return slip using your country's return portal.


Non returnable items

  • Pre-owned items
  • Giftcards

Refunds

When your return has reached us we inspect the product(s), and make sure all the things are correct for a return according to our return conditions. All products must be sent back in the same condition as you received them and also with all belongings. Once we have approved the return, the customer will receive a confirmation email. And the return will arrive at the original payment the customer used. And will take 3-6 business days after the confirmation email was sent out. If a return is rejected from us. The customer will receive an email with further information. 


If the customer has not received the refund within 6 business days after the email was sent out from us. Please contact the bank first and confirm with them that the refund hasn't gone through. And after that contact us at return@qualitykicks.se for further assistance. 


Return portals  

Sweden - https://return.shipmondo.com/qualitykicks

Spain - https://return.shipmondo.com/qualitykickses

Slovenia - https://return.shipmondo.com/qualitykickssv

Romania - https://return.shipmondo.com/qualitykicksro

Portugal - https://return.shipmondo.com/qualitykickspt

Croatia - https://return.shipmondo.com/qualitykickscr

Slovakia - https://return.shipmondo.com/qualitykicksslo

Poland - https://return.shipmondo.com/qualitykickspl

Netherlands - https://return.shipmondo.com/qualitykicksnl

Luxembourg - https://return.shipmondo.com/qualitykickslb

Czechia - https://return.shipmondo.com/qualitykickscz

Estonia - https://return.shipmondo.com/qualitykicksest

Austria - https://return.shipmondo.com/qualitykicksau

Lithuania - https://return.shipmondo.com/qualitykicksli

Belgium - https://return.shipmondo.com/qualitykicksbe

Finland - https://return.shipmondo.com/qualitykicksfi

Germany - https://return.shipmondo.com/qualitykicksde

Denmark - https://return.shipmondo.com/qualitykicksden

Latvia - https://return.shipmondo.com/qualitykicksla

France - https://return.shipmondo.com/qualitykicksfr

Italy - https://return.shipmondo.com/qualitykicksit

Qualitykicks is a website started in the late 2021, who focus on limited sneakers at a good price. With good experience in the sneaker game and many pairs sold, we made the decision to open a site. Too make it easier for the customer to reach us.

Our Mission

We are located in Sweden, but our goal is to reach customers all around Europe. With a good customer reputation. To be our customers number one spot to find and buy new sneakers to their collection. With 100% trust, that it's all authentic and safe.

Artwork by Selma Augustdotter